Shipping & Returns
We want your shopping experience to be simple and worry-free. Below you'll find information about shipping, delivery, returns, and exchanges at LAMA Herbal Solutions.
Shipping Policy
LAMA Herbal Solutions ships eligible products only where permitted by applicable state and federal laws.
Shipping Availability
Due to varying and rapidly changing laws and regulations surrounding hemp-derived products, shipping availability is determined by the destination. Orders can only be shipped to locations where all products in the order may be legally and compliantly shipped. If we are unable to ship to your location, you will not be able to complete your order at checkout.
Product Eligibility
Not all products may be eligible for shipment to every location.
Product availability may be restricted based on the laws and regulations applicable to the destination state. LAMA Herbal Solutions reserves the right to cancel or decline an order if we determine that a product cannot legally or compliantly be shipped to the customer's destination.
Processing & Delivery
Orders are shipped via the United States Postal Service (USPS) and are processed during normal business days.
Standard Shipping: Delivery is generally expected within 3-5 business days after shipping label creation.
Expedited Shipping: Delivery is generally expected within 1-2 business days after shipping label creation.
Delivery times are estimates and may vary depending on the destination, weather, holidays, USPS delays, or other circumstances outside our control. Customers are responsible for providing a complete and accurate shipping address. LAMA Herbal Solutions is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.
Inspecting Your Order
Please inspect your order promptly upon delivery. If your shipment arrives damaged or you notice a shipping-related issue that has affected the condition of your product, please contact LAMA Herbal Solutions as soon as possible. We want the opportunity to address shipping-related problems promptly and make things right.
When contacting us about a damaged shipment, please retain the product and its original packaging, as photos or other information may be needed to help us resolve the issue.
Changing Laws & Regulations
Hemp and CBD regulations continue to change at both the federal and state levels. As a result, shipping availability may change without notice. LAMA Herbal Solutions reserves the right to modify shipping destinations or product availability as laws, regulations, carrier requirements, or payment-processing requirements change.
Last Updated: November 2026
Return Policy
RETURN & REFUND POLICY
At LAMA Herbal Solutions, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is important to us.
60-DAY SATISFACTION GUARANTEE
If you are not completely satisfied with your purchase, please contact us within 60 days of the purchase date to request a refund or exchange.
To begin a return, please complete the Contact Us form on our website or email us at Contact@lamaherbal.com.
Once your return request has been received, we will provide a postage-paid return envelope. Refunds or exchanges will be processed after the returned product is received.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible so we can make it right.
REFUNDS
Approved refunds will be issued to the original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
EXCHANGES
If you request an exchange, the replacement product will be sent after we receive your returned product, subject to product availability.
If the replacement product is priced differently from the original product, the price difference will be adjusted accordingly. If the replacement product costs more, you will be charged for the difference. If the replacement product costs less, the difference will be refunded to your original method of payment.
CONTACT US
Questions regarding a return, refund, or exchange may be submitted through the Contact Us form on our website or emailed to Contact@lamaherbal.com.